Recovering Your PayPal Account When You’ve Forgotten Both Password and Phone Number

Recovering Your PayPal Account When You’ve Forgotten Both Password and Phone Number

Have you forgotten your PayPal password and then changed your phone number, leaving you unable to access your account? It can be frustrating but don’t panic; many others have gone through similar experiences. People everywhere have come up against this issue at one time or another. Here, we will outline the steps on how to recover your PayPal account if you’ve forgotten both your password and phone number.

Why You Need Access to Your PayPal Account

PayPal is one of the world’s leading electronic payment systems that allows users to send and receive money electronically. Without your access credentials you’d find yourself without this essential payment service! PayPal is widely used by individuals and businesses alike for international transactions, making its use an indispensable service. Unfortunately, if you’ve forgotten your PayPal password and changed your phone number it means that you cannot access your account anymore.

Step 1: Use Email Address to Recover Password

When recovering your PayPal account, take the first step by trying to use email instead of phone when resetting its password. This may help ensure a faster recovery.

Step 2: Add Email to Password Reset

For the first step towards recovering it quickly and successfully use email instead of phone as a method. Here’s how:

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  1. Navigate to the PayPal login page.
  2. Select “Having Trouble Logging In?”
  3. Provide the email address associated with your PayPal account
  4. Read and follow any instructions provided by PayPal regarding how to reset your password

Step 3: Reach Out to PayPal Customer Support

If your email address fails to access PayPal account, step two is to reach out for assistance via their customer support system. Here is how:

  1. Visit the PayPal Help Center
  2. Click “Contact Us”
  3. Select your issue and then click “Contact Customer Service.”
  4. Follow PayPal’s instructions to reach customer support, and be prepared to provide information that can verify your identity, such as full name, email address and other personal details associated with your account.

Tips to Avoid Repeating the Problem

To help avoid forgetting or changing your PayPal password again in the future, here are a few pointers:

  • Make use of a strong password that’s difficult for others to figure out
  • Update your phone number on PayPal whenever it changes
  • Use two-factor authentication for increased protection
  • Make a note of your login credentials in an easily accessible location to reduce the chances of losing access to your PayPal account again.

By taking these steps, you’ll reduce your risk.


Forgetting your PayPal password or changing phone numbers can be frustrating experiences; however, there are ways you can recover your account. Return access to your PayPal account by using your email address or customer support, then following these tips provided above to prevent this from happening again in the future. With proper precautions in place, your PayPal account should remain safe and you’ll avoid any unnecessary headaches!


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